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Product Care and Cleaning

  • What is Keetan bottles made from?

    Every of Keetan bottles, tumblers and food jars is made from kitchen-grade 18/8 stainless steel. And the lids, straws and other accessories coming with Keetan bottles are also made from food-grade and durable tritan or polypropylene. Just enjoy your cold drinks with Keetan bottles. We guarantee your safety and health!

  • Can Keetan bottles rust?

    No. Every of Keetan bottles, tumblers and food jars is made from kitchen-grade 18/8 stainless steel, which is credibly durable and does not rust.

  • Can I put the Keetan bottles in the dishwasher?

    No. Keetan bottles are not suitable for cleaning in household dishwashers as this can result in irreparable damage to surface finishing and double-wall vacuum insulation. However, the lids, straws and other accessories are suitable for cleaning in a dishwasher separately if needed.

  • How do I clean the bottles, tumblers and food jars?

    We highly recommend hand wash for every of Keetan bottles, tumblers and food jars. Put your bottle or tumbler in relatively-warm, soapy water for about 15 minutes. Then clean every part of your bottles and lid thoroughly with our highly-recommended Keetan brush. Finally, put your bottles aside to air dry with lids off. We recommend hand-washing your bottles once a day.

  • Is the package coming with Keetan bottles recyclable?

    Yes. All Keetan packages are made from recyclable and reusable materials. Keetan is committed to our sustainable development.

  • Can I put the Keetan bottles, tumblers and food jars in the microwave oven, refrigerator or freezer?

    No. We highly recommend not putting your amazing Keetan bottles in the microwave oven, refrigerator or freezer as this may result in the irreparable damage to surface finishing and double-wall vacuum insulation.

Orders and Shipping

  • Can I edit or cancel my order?

    Once you receive your confirmation email, you will have up to two hours to cancel and receive a full refund. After this it will be very difficult for your order to be cancelled because it has already been processed.

  • How long does it take to process my order?

    We start to process your order immediately you place your order and your order will be shipped in 3 business days.

  • How do you ship your Keetan bottles?

    Keetan bottles are shipped via USPS Ground or Amazon Fulfillment in US and UK. For international addressees, we ship via trackable local shipping channels.

  • Does Keetan ship to US addresses only?

    No. Keetan supports international shipping. However, we provide the best shipping experience to addresses in US and UK.

  • Can Keetan ship to international address?

    Yes. Keetan supports international shipping from our manufacturing warehouses. International shipping fees will be applied when you choose international addresses. International shipping may take longer than shipping to US and UK addresses due to logistics arrangement. You will receive an email containing shipping tracking code.

  • What if I receive a wrong order or products with defeats?

    We are sorry to let you receive a wrong order or products with defeat. Please contact us immediately via support@mykeetan.com with your order number and photos taken for these products. We will ship a new and right product to you for free.

Warranty and Return

  • How long does it take to process my order?

    We’re sorry you return your order. We accept return for up to 30 days after your purchase date for US and UK orders, and up to 45 days for international orders. Before you ship out your return, please contact us via support@mykeetan.com for return authorization. As long as Keetan bottles are not used with its original packaging intact (especially its barcode), we will issue a full refund immediately our warehouse receives and confirms your return. Please be informed the return shipping cost will not be covered by Keetan bottles. We also do not accept return of customized Keetan bottles due to re-sell concerns.

  • How can I get return address?

    Please contact us via support@mykeetan.com with your order number so that we can provide the return address. Please be informed the return shipping cost will not be covered by Keetan bottles and we do not offer free return.

  • How long is product warranty of Keetan bottles?

    We offer up to one year of product warranty with manufacturing defeats. You can contact us via support@mykeetan.com for warranty issues and we’d be happy to assist on this.

Customization